Building a great organization is hard work, but it’s even harder without a culture of trust. Here’s some thoughts on build up a healthy “soil” for trust to grow:

  • Give time and space for folks to grow and fail and learn.
  • Give authority and trust others to exercise it.
  • Outcome fairness doesn’t exist, but procedural fairness is key (a shout-out to my SeattleU friends for this one!)
  • Communicate. Then communicate some more. Then over-communicate.
  • “No surprises”. If that unfortunate day comes when you’re parting ways with an employee, it shouldn’t be a surprise. This isn’t to postpone terminations, but to encourage the tough talks when they can still be effective.
  • Share information and share data. Knowledge is power, hence hoarding information is fear of sharing power.
  • Talk less, listen more.
  • Be consistent.
  • Be kind.
  • Ask for advice.
  • Never make humor at someone’s expense.
  • Require candor – when it’s easy, but especially when it’s hard.
  • Do it for the right reasons.