Building a great organization is hard work, but it’s even harder without a culture of trust. Here’s some thoughts on build up a healthy “soil” for trust to grow:
- Give time and space for folks to grow and fail and learn.
- Give authority and trust others to exercise it.
- Outcome fairness doesn’t exist, but procedural fairness is key (a shout-out to my SeattleU friends for this one!)
- Communicate. Then communicate some more. Then over-communicate.
- “No surprises”. If that unfortunate day comes when you’re parting ways with an employee, it shouldn’t be a surprise. This isn’t to postpone terminations, but to encourage the tough talks when they can still be effective.
- Share information and share data. Knowledge is power, hence hoarding information is fear of sharing power.
- Talk less, listen more.
- Be consistent.
- Be kind.
- Ask for advice.
- Never make humor at someone’s expense.
- Require candor – when it’s easy, but especially when it’s hard.
- Do it for the right reasons.